Virtual Offices in Singapore - FAQ
What is a Virtual Office?
Just like the terminology , it’s a “virtual” office address. “Rent” a business address instead of renting a physical office. We at Virtual Office Space provides a Central Registered CBD Address in the prestigious Clarke Quay and Boat Quay area.
In Singapore, to carry out a business of any nature, it is mandatory to register with ACRA ( Accounting & Corporate Regulatory Authority ) formally known as Registry of Companies/ Businesses. Upon Registration it is necessary to provide a “registered office address” and a “principal place of business”. Thus the need of a Virtual Office.
Why use a Virtual Office instead of getting a physical office in the CBD?
Lets illustrate the reason by this example of estimated cost per year
- 500 sq. ft. Office Rental in CBD = S$1200 X 12
- Bare-bone furnishing & renovation = S$3000
- Phone and Fax line= S$50 X 12
- Internet Service = S$160 X 12
- Utilities = S$100 X 12
Total = S$21,120 per year estimated
Our Vision Diamond Plan is at S$188.00 nett per year, in comparison to S$21,120.00. That’s cost effectiveness ! Even if there is a need for your own table, Our Vision Serviced Office is going at S$400per month, amounting to S$4800.00 a year.
Should I register with ACRA or sign up with VirtualOfficeSpace.com.sg first?
Both ways work, you could sign up a virtual office plan first and give us a call to confirm your company’s registered name anytime after confirmation from ACRA. Please note that all payments must be made within 7 days upon virtual office plan sign up.
What is the Registered Address?
We are located at;
40C Hongkong Street, Singapore 059679
When can I use the Registered Address?
The Registered Address can be used instantly after signing up of our virtual office plans.
Is upgrading of plans available?
Yes of course, all that has to be done would be topping up the difference. No administrative fees would be charged for upgrades of virtual office plans.
How often will you notify us of our mails?
We will notify you of your mails on a daily basis if there is any.
When do you forward out our mails?
For any arrival of postal mails, including courier items and small parcels, we will forward them out on every Wednesday.
If Wednesday is a public holiday or non-working day, mail forwarding will be postponed to the following working day.
How soon will I receive my forwarded mails?
The Postal Service we use is Singapore Post. Local mails forwarded should reach you within 3-4 working days, however delays in mail delivery is expected during public holidays.
As for foreign addresses, forwarded mails are expected to reach you within 10-14 working days. All mails will be delivered via airmail service of Singapore Post.
How safe is the forwarding of mails?
We depend solely on our service provider Singapore Post and have taken all necessary measures to ensure safe delivery of mails, however there are still some instances whereby mails are not received by our clients. We sincerely apologize for such instances.
If you require the mails to be delivered via registered post, a handling charge of SGD 10.00 will be effected.
Will there be any administrative fees charged for mail forwarding?
No, mail forwarding service is free from administrative fees for Vision Diamond Plan subscribers. Postal charges for forwarding will be billed according to Singapore Post rates.
Why are my letters/parcels opened?
At times when there is no indication of company name, we have to open the letters or parcels to determine the addressee. And if there is still no indication in the contents, we may have to contact the sender.
Virtual Office Space respects your privacy and all contents will be kept confidential.
Do you provide courier services if we need our mails urgently?
Yes, we do provide courier services by Speedlink. Charges will be billed to you accordingly, which is inclusive of S$5 handling fee.
Parcels or mails will be delivered the following working day if calls were made after 2pm. Additional fees will be charged if requested to be sent on the day itself.
How does a Dedicated Phone Line DID work?
A Singapore number (Eg. +65 3123 4567)will be issued to you, all calls to this issued number will be forwarded to a number which you define. Overseas forwarding charges will be billed.
How does a Dedicated Fax Line DID work?
A Singapore fax number will be assigned to you (Eg. +65 6123 4567), all faxes to the assigned number will be forwarded to your specified email address via email as an attachment in PDF or TIFF image format. All forwarding will be done within 24hrs.
Can I choose my own Dedicated Phone or Fax DID number?
You are unable to do that as all numbers are system generated.
Will there be any set-up fee for both Dedicated Phone and Fax DID?
No, there will not be any fee charged.
How do I book a meeting room?
You may call our office to inform our staff of the time and date that you wish to book for the meeting room. Please note that all bookings must be made 1 day in advance. Same day booking is possible upon availability of the meeting room. All bookings are subjected to availability.
Is the use of projector included in the free 5 or 10 hours of meeting room facilities?
No, the use of projector does not include in it. Projector Rental is available at S$5 per hour.
What payment modes are available?
We accept the following modes of payment;
- Direct Bank Transfer/ Wire Transfer / Telegraphic Transfer
- Cheque Payment
- Bank Draft / Cashier’s Order / Demand Draft / International Money Order / Postal Order
- Credit Cards/ Debit Cards
- Cash
More details will be provided upon sign up.
How do I pay by cheque?
Complete the sign up process online via our website, print out the confirmation form and issue the cheque with the amount reflected on the confirmation addressed to Alegna Group Pte. Ltd.
You may then mail it to us or hand it to us at our office directly. We will then inform you upon successful transaction.
What credit cards / debit cards do you accept?
Our payment platform PayPal accepts most major credit cards except Diners and JCB to name a few. Please refer to their website www.paypal.com for further details.
Do you accept NETS payment?
We regret to inform you that NETS payment is currently not accepted.
What banks can I do a Internet Bank Transfer from?
All banks that supports transfers to a DBS bank account. Do note that we will not be responsible for any transfer fees involved if any.
How does your 30 day Money-back guarantee work?
Within 30 days of sign up, if you are unsatisfied with the quality of our service which is highly unlikely, u will be refunded with the full amount paid for the Vision Gold or Vision Diamond Plan.
For qualified refunds of payment done online, the refunds will be effected by the cancellation of your payment through our payment platform provider. Fees may apply.
After the stipulated 30 days period, refunds will only be available for termination stipulated by Alegna Group Pte. Ltd.
